System for documenting a patient’s journey through surgery

Encares software is aimed at hospitals to use in a surgery process. Medical staff can document data regarding the patient. This is manual work, they enter data into the application. Then they can review statistics around this in infographics or just plain data. In the data review section, they wanted the ability to fold and unfold sections of infographic elements. Which we gave them a solution for and then  they wanted us to redesign the whole system.

Challenging work

We were two UX designers in this project. For the first small assignment, we made a fast proposal based on best practices and input from their medical specialists. It turned out well and then they wanted us to do an audit of the whole software.

We made our evaluation, pointing out problems and areas of improvement. After that, we were given the green light to start work on an improved design for the software. We then had insightful interviews with experts from the company. Their in-house developers were also talked to, so we knew the possibilities and boundaries that existed.

We had to learn the whole journey the patient and the medical staff could have in a surgery process. These insights were provided by Encare experts who were former doctors.

It was indeed a complex system and we understood why users could have trouble understanding how it worked. They have over 400,000 filter options.

An immense challenge was ahead of us. Section by section we remade the designs into more user-friendly interfaces. 

This was a desktop solution only since this is not meant to be used on a mobile. Adaptations were made for three different desktop resolutions. We constantly iterated improvements and ideas with project owners, experts, and developers. We also stayed WCAG compliant.

Medical complexity

It was complex and took a lot of thinking, discussion, and creativity. Especially their filter solution was very complicated. Good experience to take with me.