Payment system for Volvo Group

When I joined the project, a customer-facing payment flow and a back-end merchant tool already existed. It looked very dated and not aligned with Volvo guidelines. We started transitioning to using tailwind UI as a foundation for the new UI.

The new design was applied to the public payment process and the backend merchant logged in state.

We were a team from Nexer Maverick in collaboration with Volvo group for this payment system. In the system, functionalities were constantly added and improved upon, both on the back-end  and the front-end payment process side. This work required good knowledge of interaction design. I completely redesigned the UI/UX for the payment process to match a modern Volvo group look and for it to be a smooth payment process. Complete design flows were made in Figma, reviewed, iterated on and later developed. Adaptations were later also made to make it fit in an pure e-commerce flow since Volvo Pay was to be used in the Volvo construction equipment marketplace. The public frontend payment system was adapted for both desktop and mobile.

We also created prototypes of a customer portal where Volvo customers could log in and have an overview of all their transactions through Volvo pay. 

I created user journeys and process journeys with Volvo that explained journeys and processes in an easy to understand way. I was also invited to Volvo Financial Services headquarters in North Carolina, USA, to make more of these flows with their experts.

I also worked on a new concept called One Account, where I did UX work for this new Volvo portal. One account aimed to be a hub for Volvo-related invoices and payments. It is also offered financing. I was also invited to travel to Brussels to take part and listen in on stakeholder discussions for this project. I also worked on creating a design system for this product in Figma in collaboration with the developers.

Team members were situated in Göteborg, Malmö, Stockholm, Bangalore, Copenhagen, Amsterdam, and North Carolina. 

I worked with several team members and stake holders in this project with different views on how things should be done. Somehow we managed to align with all of them in the end. It takes patience and good communication.

I take with me the experience of the long discussions we have had within the team. Different opinions and views eventually agreed. I especially liked the work that was put in on the process journeys. Travelling was of course an unexpected highlight.